Support
Frequently asked questions
Everything on the trial, pricing, connecting Meta, permissions, the Conversions API, the client portal, cancellation and data handling.
What is Relay?
Relay is a Meta Ads platform for marketing agencies and advertisers: a performance dashboard and campaign analytics suite, a lead CRM, and a Conversions API loop that sends qualified and converted leads back to Meta.
Is there a free trial?
Yes. Every self-serve plan (Solo and Pro) starts with a 7-day free trial. No card is charged automatically, add a payment method to continue on a paid plan afterward.
How much does Relay cost?
Solo and Pro are flat monthly plans priced per ad account limit, see /pricing for current pricing in your currency. Agency is a custom plan for unlimited accounts and team seats, quoted directly.
What currency am I billed in?
India is billed in INR (rupees); everywhere else in USD. Your currency is detected automatically from your location and shown before you pay.
How do I connect my Meta ad account?
Sign in, go through onboarding, and connect your Meta Business Manager account through Facebook Login. Relay then imports your ad accounts so you can select which ones to work with.
What Meta permissions does Relay need?
Only what is needed to read your ad performance and lead data, and to send conversion events you configure. Relay does not request permission to post on your behalf or manage your Page.
What is the Meta Conversions API loop?
It is how Relay tells Meta which leads actually qualified or converted, not just who filled a form. You map each CRM pipeline stage to a Conversions API event, and Relay sends that event server-side when a lead moves stage.
Do I need a developer to set up the Conversions API?
No. Connecting the CAPI mapping is a dropdown in Settings, choose which stage fires which event. There is no code to write.
Is my lead data hashed before it goes to Meta?
Yes. Email and phone are SHA-256 hashed on the server before anything is transmitted to Meta, in line with Meta's Conversions API requirements.
How do leads get into the CRM?
Meta Instant Form leads sync automatically with their campaign and ad attached. You can also add leads manually.
Can I assign leads to specific team members?
Yes. Leads can be assigned to reps, with follow-up reminders, call logs and notes on each lead's activity timeline.
What is the client portal?
A scoped view you can invite clients into, showing only their own campaigns, leads, creatives and reports. It is part of the Agency plan and available for agencies managing multiple clients.
Can team members see only their assigned clients?
Yes. Roles (owner, manager, rep) control what a team member can see, and you can grant access to specific clients only.
Does Relay send reports automatically?
Yes. You can schedule PDF reports per client, and enable daily or weekly digests by email or WhatsApp.
Can I cancel anytime?
Yes. Cancel from Billing in one click and keep access until the end of your current billing period. There is no lock-in and no cancellation fee.
What happens to my data if I cancel?
Your workspace pauses and your data is kept. You can request export or deletion at any time by emailing [email protected].
How does Meta data deletion work?
If you remove Relay from your Facebook or Instagram account, Meta sends a signed callback and Relay processes the deletion. You can check status at /data-deletion using the confirmation code Meta provides.
How do I get support?
Email [email protected]. We usually reply within a day. Pro and Agency plans get priority support.